Terms and Conditions for Man With Van Ruislip
These Terms and Conditions set out the basis on which Man With Van Ruislip provides moving, transport, delivery, and related support services to private and commercial customers. By making a booking, accepting a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before confirming any service, as they explain how bookings are arranged, how charges are calculated, when payments are due, and the responsibilities of both parties during the move.
In these terms, references to “we”, “us”, and “our” mean the service provider operating under the Ruislip man with van service. References to “you” and “your” mean the customer, the person making the booking, and any authorised representative acting on that person’s behalf. These terms apply to domestic moves, office relocations, single-item transport, collection and delivery work, and similar services unless a separate written agreement states otherwise.
Our aim is to provide a clear and fair service framework. However, because every job is different, the exact scope of work may vary from one booking to another. Any special instructions, access issues, parking restrictions, fragile items, time constraints, or additional labour requirements should be disclosed at the time of booking so that we can assess whether the service can be completed safely and efficiently.
Booking process
Bookings may be requested by telephone, email, online form, or another agreed method. A booking is not confirmed until we have accepted the request and, where required, received any deposit or pre-authorisation. When you request a quote, you must provide accurate information, including pickup and delivery addresses, item descriptions, floor levels, access conditions, and any need for loading or unloading assistance. If the details you provide are incomplete or incorrect, we reserve the right to revise the quotation or refuse the job.
Any quotation given by the van service in Ruislip is based on the information available at the time and may be subject to change if the actual work differs from the original description. If the volume of goods, distance, waiting time, or labour required changes once the job has started, additional charges may apply. We will normally explain such changes before continuing, but you agree that the move may proceed where delay would be unreasonable or operationally impractical.
It is your responsibility to ensure that someone with authority to make decisions is present at the pickup and delivery points, or available by phone, so that instructions can be confirmed promptly. Where a booking includes multiple stops, collection from storage, or the handling of third-party property, you must obtain any necessary permissions before the agreed date. We do not accept responsibility for delays caused by waiting for authorisation that should have been arranged in advance.
Payments and charges
All charges will be based on the quoted rate, the agreed package, or the time and materials used for the job, depending on how the service has been arranged. The customer is responsible for paying all applicable fees, including any parking costs, congestion-related expenses, tolls, storage charges, disposal charges, or other third-party costs incurred in the course of completing the work. Unless stated otherwise, quotations are exclusive of unexpected extras arising from changes to the scope of service.
The man with a van in Ruislip may require a deposit, part payment, or full payment in advance for certain services, particularly where vehicle scheduling, specialist handling, or fixed-price work is involved. Any balance must be paid on completion unless another arrangement has been agreed in writing. We accept payment by the methods notified at the time of booking, and the customer must ensure that funds are available on the due date.
If payment is not made when due, we may suspend the service, retain goods where lawful, charge interest on overdue sums at the statutory rate, and recover any reasonable costs associated with collection. Failure to pay may also result in cancellation of future bookings. Any discounts, promotional rates, or negotiated terms are personal to the specific booking and may be withdrawn if the information given by the customer proves to be inaccurate or incomplete.
Cancellations, rescheduling, and delays
You may cancel or reschedule a booking by giving reasonable notice. Cancellations made with sufficient notice may not incur a charge, but late cancellations may be subject to a fee to cover vehicle allocation, staff time, and lost booking opportunities. The amount charged will depend on the notice given, the nature of the job, and any unrecoverable costs already incurred. Where a deposit has been paid, part or all of it may be retained to reflect those losses.
If you need to change the date, time, or scope of the work, we will try to accommodate the request where possible. However, changes are subject to availability and may affect the price. If the revised job requires additional resources, a new quotation may be issued. We are not obliged to accept a rescheduled booking if the change would make the work unsafe, impractical, or materially different from the original agreement.
We may also need to delay, pause, or cancel a service because of traffic disruption, severe weather, vehicle breakdown, staffing issues, unsafe access, or other events beyond our reasonable control. In such circumstances, we will take reasonable steps to notify you and rearrange the work where practical. We are not liable for losses arising from delays caused by events outside our control, provided we have acted reasonably and in good faith.
Customer responsibilities
You must ensure that the items to be moved are ready for transport at the agreed time. This includes disassembling furniture where required, draining appliances if applicable, securing loose parts, and protecting fragile or valuable items where extra care is needed. While our team will handle goods with reasonable care, packaging and preparation remain the customer’s responsibility unless we have expressly agreed to provide packing or wrapping services.
You must also make sure that access routes are safe and suitable. This means providing accurate information about stairs, lifts, narrow entrances, weight restrictions, parking limitations, and any hazards that could affect the job. If the vehicle cannot park reasonably close to the property or if access conditions significantly differ from those described, additional labour, waiting time, or aborted-callout charges may apply.
Where the service involves items of exceptional value, sentimental importance, or unusual fragility, you should inform us in advance and, where appropriate, arrange suitable insurance. We may decline to transport items that are hazardous, unlawful, improperly packaged, or beyond the safe handling capacity of the vehicle or team. The customer must not include cash, jewellery, prohibited goods, live animals, firearms, or any other restricted items without prior written agreement.
Liability and insurance
We will take reasonable care when handling your property, but our liability is limited as set out in these terms. We are not responsible for pre-existing damage, ordinary wear and tear, items that were inadequately packed, or losses caused by the customer’s own instructions or failure to disclose relevant information. Any claim for damage must be reported as soon as reasonably possible and, in any event, within a reasonable period after completion of the job.
Our liability for direct loss or damage, whether in contract, tort, or otherwise, is limited to the lesser of the repair cost, replacement value, or the amount recoverable under any applicable insurance arranged for the job, except where liability cannot lawfully be limited. We do not accept liability for indirect or consequential losses, including loss of profit, business interruption, missed appointments, emotional distress, or loss arising from delay, unless such loss was caused by our negligence and is recoverable under law.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under English law. If you believe an item has been damaged or lost during the service, you must preserve the packaging, not dispose of any relevant materials, and provide evidence of the item’s condition and value to assist with any investigation.
Waste removal and regulations
Where the service includes disposal, clearance, or removal of unwanted items, the customer must comply with all applicable waste regulations. We only transport and dispose of waste in accordance with UK law, including requirements relating to duty of care, controlled waste, recycling, and lawful disposal facilities. The customer must accurately describe any waste to be collected so we can determine whether it can be accepted.
The Ruislip man and van service may refuse to handle items that are classified as hazardous, contaminated, medical, chemical, electrical waste requiring special treatment, or materials that require permits or specialist disposal arrangements. If prohibited or undeclared waste is presented for collection, we may decline the load, adjust the quote, or terminate the job. Any additional costs caused by incorrect descriptions, improper segregation, or unlawful waste presented by the customer will be charged to the customer.
You confirm that you are the owner of the waste or that you have authority to arrange its removal. You also confirm that you have not included any prohibited or regulated material unless we have expressly agreed in writing to accept it. Where necessary, we may ask for a declaration regarding the nature and origin of the waste. We reserve the right to keep records required by law and to pass information to the relevant authorities if unlawful waste activity is suspected.
Right to refuse service
We may refuse or discontinue a job if the premises are unsafe, the customer behaves abusively, the instructions are unlawful, the load exceeds safe limits, or the service can no longer be completed within reasonable operational standards. We may also refuse service if the customer seeks to include items that are damaged, leaking, improperly packed, or otherwise likely to cause harm to persons, vehicles, or property.
If work is stopped for reasons attributable to the customer, including failure to provide access, non-payment, or misrepresentation of the job, the customer will remain liable for the charges incurred up to that point, including waiting time and any abortive journey costs. We will act reasonably when making such decisions, but safety, legal compliance, and the proper conduct of the service will always take priority.
Data, customer information, and records
We only use customer information for service administration, scheduling, invoicing, legal compliance, and related operational purposes. Details supplied during the booking process must be accurate and kept up to date. We may retain records of quotations, payments, incident reports, and service notes for as long as necessary to manage the booking, respond to disputes, meet accounting obligations, and comply with legal duties.
If you act on behalf of another person, you confirm that you have permission to provide their details and make the booking. You are responsible for ensuring that any instructions from an authorised representative are consistent with the customer’s wishes. We will rely on the information given to us unless we have reason to believe it is false, incomplete, or not authorised.
These terms may be updated from time to time to reflect changes in law, business practice, or service structure. The version in force at the time of booking will apply to that booking unless another version is agreed in writing. Continued use of our man with van Ruislip service after any update will be treated as acceptance of the revised terms for future bookings.
General provisions and governing law
If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No waiver of any breach shall be treated as a waiver of any subsequent breach. These terms constitute the entire agreement between the parties for the relevant booking, unless varied in writing by an authorised representative.
Any dispute or claim arising out of or in connection with these terms, the quotation, or the service provided shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute, unless the law requires otherwise. By booking the service, you acknowledge that you have read, understood, and agreed to these terms and conditions.