Terms and Conditions

Man with Van Ruislip Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Ruislip provides removal, transport and related services within the United Kingdom. By making a booking, paying a deposit, or allowing our team to begin work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man with Van Ruislip, the provider of removal, transport and related services.

1.2 "Customer" means the person, firm or organisation booking the services or on whose behalf the services are arranged.

1.3 "Services" means any removal, transport, collection, delivery, loading, unloading, packing, or related services provided by the Company.

1.4 "Goods" means all items of any nature which are the subject of the Services.

1.5 "Service Address" means any address at which the Services are to be provided, including collection and delivery locations.

1.6 "Contract" means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions.

2. Scope of Services

2.1 The Company provides man and van removal and transport services, including household and office removals, item collection and delivery, and related assistance such as loading and unloading.

2.2 The precise scope of the Services will be set out in the booking confirmation, including the date, time, vehicle size or number of vehicles, number of operatives, and any agreed additional services.

2.3 The Company reserves the right to refuse to carry certain items, including but not limited to dangerous goods, illegal substances, cash, jewellery, precious metals, valuables, perishable goods, live animals, and any items which might pose a health or safety risk to staff or others.

3. Booking Process

3.1 Bookings may be requested by the Customer through the Company’s chosen communication channels. A booking is not confirmed until the Customer has accepted the quotation and the Company has issued a booking confirmation.

3.2 At the time of requesting a quotation, the Customer must provide accurate and complete information, including:

(a) Full collection and delivery addresses.

(b) Access details at all Service Addresses, including floor levels, lifts, parking restrictions and distances from vehicle to property.

(c) A clear description and approximate quantity or list of the Goods to be moved.

(d) Any special handling requirements or fragile, heavy or bulky items.

3.3 The Company will provide a quotation based on the information supplied. If it becomes apparent that the information supplied was incomplete or inaccurate, the Company may adjust the price and, if necessary, require additional payment before or during the provision of the Services.

3.4 The Customer is responsible for ensuring any required parking suspensions or permissions are arranged where necessary, unless the Company has expressly agreed in writing to arrange this as part of the Services.

4. Quotations and Pricing

4.1 Unless otherwise stated, quotations are based on the following factors:

(a) The information provided by the Customer at the time of booking.

(b) The estimated duration of the job and distance travelled.

(c) The number of operatives and the size or number of vehicles required.

4.2 Quotations may be provided as fixed price or on an hourly rate basis. Where hourly rates apply, charges will commence from the agreed start time or the arrival time at the first Service Address, whichever is earlier, and will continue until completion of the Services.

4.3 Additional charges may apply for:

(a) Waiting time caused by delays outside the Company’s control, such as delays in gaining access or key collection.

(b) Additional items not declared at the time of booking.

(c) Extra journeys, extended distances, or changes to the agreed route.

(d) Work carried out outside agreed hours or on bank holidays.

4.4 All prices are quoted in pounds sterling and, where applicable, exclusive of VAT, unless stated otherwise.

5. Payments

5.1 The Company may require a deposit to secure the booking. The amount and due date of any deposit will be communicated to the Customer at the time of booking.

5.2 Unless otherwise agreed in writing, balances are payable on or before completion of the Services on the day of the move.

5.3 The Company accepts payment by methods notified to the Customer in advance. The Customer must ensure that cleared funds are available when payment is due.

5.4 If payment is not made when due, the Company reserves the right to:

(a) Suspend or cancel the Services.

(b) Retain Goods until full payment is received.

(c) Charge reasonable interest and administration costs on overdue amounts in accordance with applicable UK law.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by notifying the Company as soon as reasonably practicable.

6.2 The following cancellation charges may apply, based on the notice given before the agreed start time:

(a) More than 7 days’ notice: No cancellation fee, any deposit may be refunded or transferred, subject to Company policy.

(b) Between 48 hours and 7 days’ notice: The Company may retain some or all of the deposit or charge up to 50 per cent of the quoted price.

(c) Less than 48 hours’ notice or failure to be available on the day: The Company may charge up to 100 per cent of the quoted price.

6.3 If the Customer wishes to reschedule, the Company will make reasonable efforts to accommodate the change, subject to availability. Rescheduling at short notice may incur an administration fee.

6.4 The Company may cancel or amend a booking if:

(a) The Customer fails to provide accurate information or access details.

(b) Weather, traffic conditions, mechanical breakdown, or other events outside the Company’s reasonable control prevent safe or timely delivery of the Services.

(c) It is not safe or lawful to proceed with the Services.

6.5 In the event that the Company cancels a booking, any amounts paid in advance for Services not yet provided will normally be refunded, unless cancellation is due to the Customer’s breach of these Terms and Conditions.

7. Customer Responsibilities

7.1 The Customer is responsible for:

(a) Ensuring that all Goods are properly packed, secured and labelled, unless packing services have been agreed as part of the Contract.

(b) Removing or securing any fixtures, fittings or appliances that need to be moved.

(c) Arranging appropriate insurance cover for the Goods, if desired, beyond any limited liability provided by the Company.

(d) Ensuring that access is available at all Service Addresses, including the arrangement of keys, codes, or necessary permissions.

7.2 The Customer or an authorised representative must be present at the start and end of the job to direct the Services, confirm which items are to be moved, and check that all Goods have been delivered. If the Customer is not present, the Company will carry out the Services using reasonable judgment and will not be liable for any loss arising from such absence.

8. Access, Parking and Delays

8.1 The Customer must ensure reasonable access to all Service Addresses, including suitable parking within a reasonable distance. Any parking charges or fines incurred as a result of inadequate information or arrangements may be charged to the Customer.

8.2 The Company is not responsible for delays caused by circumstances outside its reasonable control, including traffic congestion, accidents, road closures, weather conditions, waiting for keys, or delays in gaining access to properties.

8.3 Where delays occur that increase the time required to complete the Services, the Company may charge for the additional time at the applicable hourly rate.

9. Handling of Goods

9.1 The Company will handle Goods with reasonable care and skill. However, the Customer acknowledges that minor scuffs, marks or wear may occur when moving items through tight spaces or where access is restricted.

9.2 The Company is not responsible for dismantling or reassembling furniture or disconnecting or reconnecting appliances unless this has been expressly agreed as part of the Services. Where the Company assists with such tasks, it does so without accepting responsibility for subsequent performance or stability of items.

9.3 The Customer must separately inform the Company of any particularly fragile, valuable or delicate items and ensure they are appropriately packed and labelled.

10. Waste and Rubbish Removal

10.1 The Company operates in accordance with applicable UK waste regulations. The Company is not a general waste disposal service and will not remove household refuse or construction waste unless this has been agreed in advance as part of the Services.

10.2 Where the Company agrees to remove items for disposal, the Customer confirms that they have the legal right to dispose of those items and that the items are not hazardous or prohibited waste.

10.3 The Company may decline to remove any items that are considered hazardous, contaminated, or not permitted to be carried under relevant regulations.

10.4 Any waste removal Services will be carried out only to authorised waste and recycling facilities in accordance with applicable law. Additional charges may apply where disposal fees are incurred.

11. Liability and Insurance

11.1 The Company will exercise reasonable care and skill in the performance of the Services and will take reasonable steps to protect the Goods and the Customer’s property.

11.2 The Company’s liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable amount, having regard to the value of the Goods and the price of the Services, unless a higher limit is agreed in writing before the Services commence.

11.3 The Company shall not be liable for:

(a) Loss or damage arising from inherent defects, pre-existing damage, or the nature of the Goods.

(b) Damage to Goods that are inadequately packed by the Customer.

(c) Loss of financial documents, data, software or electronic files.

(d) Indirect or consequential loss, including loss of profits, business interruption or loss of opportunity.

11.4 The Customer is encouraged to arrange their own comprehensive insurance cover for the Goods in transit and during handling, if required.

11.5 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and, in any event, within a reasonable period after completion of the Services, providing full details and evidence of the alleged loss or damage.

12. Exclusions and Limitations

12.1 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be limited or excluded under UK law.

12.2 Subject to the above, the total aggregate liability of the Company in respect of any Contract shall not exceed the amount paid by the Customer for the Services under that Contract, unless otherwise agreed in writing.

13. Complaints

13.1 If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as reasonably practicable so that the Company has an opportunity to investigate and, where appropriate, rectify the issue.

13.2 The Company will aim to deal with complaints promptly and fairly. The Customer may be asked to provide photographs, receipts, or other evidence to support any claim.

14. Force Majeure

14.1 The Company shall not be liable for any delay or failure in performing its obligations under the Contract where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to adverse weather, traffic incidents, vehicle breakdown, strikes, public disturbances, or acts of government.

15. Privacy and Data Protection

15.1 The Company will collect and process personal information about the Customer for the purposes of administering bookings, providing the Services, and handling payments and complaints, in accordance with applicable UK data protection laws.

15.2 The Company will take reasonable steps to keep personal information secure and will not sell or disclose such information to third parties except where necessary to deliver the Services, comply with legal obligations, or with the Customer’s consent.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall remain in full force and effect.

17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

17.3 The Contract is between the Company and the Customer. No other person shall have any rights to enforce any of its terms.

17.4 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the relevant Contract.

By proceeding with a booking or using the Services of Man with Van Ruislip, the Customer confirms that they have read, understood and agreed to these Terms and Conditions.